EducationBentley University
B.S. - Management, Dean's List Wentworth Institute of Technology Facilities Management Certificate
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Specialties
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Relevant Experience
Document Production Specialist
The Brattle Group - July 2012 - Present • Cambridge, MA
Accountable for the document and presentation needs of The Brattle Group, which provides consulting and expert testimony in economics, finance, and regulation to corporations, law firms, and governments around the world.
Document Production Manager
Calloway Laboratories - January 2011 - April 2012 • Woburn, MA
Responsible for the integrity, compliance and overall appearance of Calloway's documentation nationwide, both internal and external. Acted as liaison between departments to ensure documents, including forms, manuals, flyers, SOPs, etc. were complete, complied with federal and state regulations, were legally accurate and Calloway's branding standards were applied.
Associate Trainer
Partners Healthcare - December 2009 - January 2011 • Boston, MA
In my position at Partners, I supported the development and execution of all training documentation and courses for the Training team regarding Partners' Compass project, a 7-10 year, $200 million technology and business process initiative to implement new Patient Administrative Processes that will keep Partners at the cutting edge of healthcare delivery. I facilitated the decision on the training approach and validated estimated training hours, drove the development of organizational training requirements, the design and development of training curriculum and materials, and scheduling and coordination of training, including trainers, facilities, and other resources. I was also directly involved with the implementation process, specifically acting in an advisory capacity and determined the most effective and appropriate way to communicate the numerous aspects of the Compass project to our entities.
Communications Coordinator/Change Analyst
Partners Healthcare - December 2007 - December 2009 • Boston, MA
Was responsible for the tracking and execution of all internal and external communications from the Change Management team regarding Partners' Compass project, a 7-10 year, $200 million technology and business process initiative to implement new Patient Administrative Processes that will keep Partners at the cutting edge of healthcare delivery. In addition to being on the Change Management team and handling communications, I was also directly involved with the implementation process, specifically acting in an advisory capacity and determining the most effective and appropriate way to communicate the numerous aspects of the Compass project to Partners entities.
The Brattle Group - July 2012 - Present • Cambridge, MA
Accountable for the document and presentation needs of The Brattle Group, which provides consulting and expert testimony in economics, finance, and regulation to corporations, law firms, and governments around the world.
- Advise consulting staff on the best way to prepare and present their work products.
- Utilize proofreading and editing expertise to provide support for all work products and suggest improvements for all formal Brattle documentation.
- Develop and incorporate graphics into presentations that allow large amounts of information to be more visual, functional, and consumable.
- Provide technical support in the preparation of reports, presentations, proposals and testimony for clients according to Brattle style guidelines.
- Liaison with support services and Principals to meet project deadlines and manage workflow.
Document Production Manager
Calloway Laboratories - January 2011 - April 2012 • Woburn, MA
Responsible for the integrity, compliance and overall appearance of Calloway's documentation nationwide, both internal and external. Acted as liaison between departments to ensure documents, including forms, manuals, flyers, SOPs, etc. were complete, complied with federal and state regulations, were legally accurate and Calloway's branding standards were applied.
- Consulted with Calloway's marketing department to offer design opinions for marketing materials, proof and brand documents that came out of the legal department and advised the training team on their curriculum, presentations and other various training programs.
- Maintained an electronic document library housing company-wide documentation for all departments as well as documents (such as presentations) that had been approved for broad, external use by Calloway's sales force.
- Reviewed, edited and approved over 200 company documents across 7 departments (i.e. forms, sales and marketing materials, training presentations, etc.) within the first 4 months of employment.
- Developed, communicated and implemented a document approval process within first month of employment to ensure a standardized, quality controlled process for creating and/or updating all company documents.
- Acted as liaison between departments to ensure all company documents were complete, complied with federal and state regulations, were legally accurate and Calloway's branding standards were applied.
Associate Trainer
Partners Healthcare - December 2009 - January 2011 • Boston, MA
In my position at Partners, I supported the development and execution of all training documentation and courses for the Training team regarding Partners' Compass project, a 7-10 year, $200 million technology and business process initiative to implement new Patient Administrative Processes that will keep Partners at the cutting edge of healthcare delivery. I facilitated the decision on the training approach and validated estimated training hours, drove the development of organizational training requirements, the design and development of training curriculum and materials, and scheduling and coordination of training, including trainers, facilities, and other resources. I was also directly involved with the implementation process, specifically acting in an advisory capacity and determined the most effective and appropriate way to communicate the numerous aspects of the Compass project to our entities.
- Team trained over 3,000 hospital employees in a four month period while also developing curriculum and project plan.
- Adapted to the role of a trainer, learning new software system in a matter of weeks and was able to train end users.
- Created training materials including job aids, handouts, user guides, and information on policies and procedures.
- Facilitated the decision on the training approach and validated estimated training hours.
Communications Coordinator/Change Analyst
Partners Healthcare - December 2007 - December 2009 • Boston, MA
Was responsible for the tracking and execution of all internal and external communications from the Change Management team regarding Partners' Compass project, a 7-10 year, $200 million technology and business process initiative to implement new Patient Administrative Processes that will keep Partners at the cutting edge of healthcare delivery. In addition to being on the Change Management team and handling communications, I was also directly involved with the implementation process, specifically acting in an advisory capacity and determining the most effective and appropriate way to communicate the numerous aspects of the Compass project to Partners entities.
- Editor of the Compass Needle, an internal newsletter that I redesigned, increasing readership from fewer than 55% to 76% project-wide during a 4-month period.
- Branded Compass for a distinctive look and feel via Intranet site, business cards and standard templates for documents.
- Assisted in developing and implementing change management and communications plans.
- Crafted and executed surveys on a massive scale to send to workgroups across PHS entities.
- Developed multiple databases to track and report on predictable communications.
